We post within two (2) business days of cleared funds and we ship via Australia Post.
If you provide your e-mail address we will send to you tracking details of your parcel.
We accept no responsibility for items once they have been shipped however in the unlikely case a parcel goes missing we will do all that we can from our end to assist you in tracking your parcel using the tracking number.
Free Shipping anywhere in Australia
Shipping outside of Australia
please contact us to enquire about the rate to your destination
Easy Returns & Exchanges
Your order becomes effective upon successful transmission after you submit payment. You cannot cancel the order after this time.
We regret that items that have been washed and/or tags removed cannot be exchanged.
If you do need to return due to having ordered the wrong size the return freight is at the purchases expense and if a replacement size is being sought then freight will be charged at actual cost rather than at our discounted freight cost (currently free within Australia) which was applied to the original purchase.
Items must be returned within seven (7) days of receipt and money less actual freight* and 5% admin based on the retail price of the item will be refunded to you within fourteen (14) days. We will contact you to let you know we have received the goods and what amount will be refunded. If items are lost during shipping the responsibility is with the purchaser.
*on some larger items we are subsidizing the freight, however if you are returning an item and require a refund then we will deduct what was the freight charged to us to ensure we cover our out of pocket expenses. You are more than welcome to contact us to enquire as to this amount however for most products as a guide it is around $10-$11 as alpaca is very light.
These are standard terms and conditions used by many small businesses